http://www.oxyfish.com/wordpress/2008/08/27/the-agony-and-the-ecstasy-of-the-first-customer/ Ruminations of a Startup CEO Thu, 11 Mar 2010 04:18:42 -0800 http://wordpress.org/?v=2.8 hourly 1 http://www.oxyfish.com/wordpress/2008/08/27/the-agony-and-the-ecstasy-of-the-first-customer/comment-page-1/#comment-53787 Honest Expectations Bring Customer Satisfaction | The Marketing Technology Blog Fri, 29 Aug 2008 01:37:58 +0000 http://www.oxyfish.com/wordpress/?p=485#comment-53787 [...] Honest Expectations Bring Customer Satisfaction Posted in Business, Development, Leadership, Product Management, Technology by Douglas Karr at 9:37 pm For the last few years I’ve worked in high-stress startup technology environments. Two issues that really grind on a startup are the lack of realistic expectations in the marketing and sales process as well as the drive for new features needed for prospects. The combination of these two hazards can cripple your company if you don’t balance them against making progress with the clients who have already put their trust in you. [...] [...] Honest Expectations Bring Customer Satisfaction Posted in Business, Development, Leadership, Product Management, Technology by Douglas Karr at 9:37 pm For the last few years I’ve worked in high-stress startup technology environments. Two issues that really grind on a startup are the lack of realistic expectations in the marketing and sales process as well as the drive for new features needed for prospects. The combination of these two hazards can cripple your company if you don’t balance them against making progress with the clients who have already put their trust in you. [...]

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