Archive for July, 2008

Thank heaven for the WordPress backup plugin

Friday, July 25th, 2008

I use the WordPress Database Backup plugin to send automated backups of my blog to a dedicated Gmail account on a daily basis. When the disk filled up on my server, the blog database was corrupted. Fortunately, it was the work of about 10 minutes to restore from the backup. Thank heaven for fire-and-forget backup strategies!

Frontier comes through again

Thursday, July 24th, 2008

Frontier Airlines came through again for me last night. Here’s the story.

I was on United 595 from Denver to SFO, departing at 5:54. On the takeoff roll, the plane started to shudder violently, and even the seasoned passengers started to look a bit alarmed. We climbed out successfully, but it was obvious that as the pilots increased power, the vibration returned. Unsurprisingly, about 10 minutes later, the pilot announced that we were returning to Denver.

After deboarding, the craziness began. They had two more flights to SFO that night, but both were pretty full, and both were hours late. They apparently found another (smaller) plane for us, but couldn’t find a crew (it wasn’t a 767, so our crew couldn’t fly it). After several hours of dithering, they finally canceled the flight for the night, and started getting hundreds of people hotel rooms.

I hustled over to Terminal A to see if I could get on the last Frontier flight out, at 9:35pm. They had one seat left, and the gate agent was extremely nice, allowing me to purchase a ticket and managing to get me a great seat. It looked like my colleague Jeff was going to get left behind, but she offered to write down my credit card number, so if they could find him a seat at the last minute he wouldn’t have to be held up by getting the ticket bought first. Sure enough, one of the seats freed up, so they got him on the flight, then processed the purchase of his ticket. That’s going above and beyond.

I appreciate that the United folks had a nightmare on their hands, but they really didn’t handle it very well. So it just highlighted the contrast when the Frontier folks were nice and competent. I will be flying Frontier more often.